popy99 Official Privacy Document

Privacy Policy popy99 – Personal Data Protection for Malaysian Players

At popy99, your privacy is more than a promise — it is a commitment we uphold. Find out exactly how we collect, use, and protect your personal information every day.

Last Updated: January 2026
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6 Ways popy99 Protects Your Data

We understand that your trust is our most valuable asset. The following are the core privacy protection principles we uphold at all times.

Advanced-Level Encryption

All data transmitted between your device and popy99's servers is protected with 256-bit SSL encryption — the same security technology used by Malaysia's leading banking institutions.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls and a 24-hour intrusion detection system. Internal access is also subject to strict controls based on job necessity.

No Sale of Data to Third Parties

Popy99 has never and will never sell, rent, or disclose your personal information to any third party for marketing or commercial purposes without your explicit consent.

Full User Control

You have the full right to access, correct, or request the deletion of your personal data at any time through your account settings or by contacting our support team.

Cookie Usage Transparency

Popy99 uses cookies solely to improve your experience on the platform. You can manage your cookie settings at any time through your browser settings without affecting the platform's core functionality.

Data Breach Notification

In the event of any security incident affecting your data, popy99 is committed to notifying you within the timeframe set out under our incident response procedures.


1

Introduction

Welcome to popy99's Privacy Policy. This document transparently and comprehensively explains how popy99 ("we", "our platform") collects, uses, discloses, and protects your personal information when you use our online gaming platform at popy99.pro.

We understand that trust is the foundation of the relationship between a platform and its users. That is why popy99 takes a transparent and responsible approach to handling every piece of information you entrust to us. This Privacy Policy is guided by the Personal Data Protection Act 2010 (PDPA) of Malaysia and international digital security industry best practices.

By registering or continuing to use the popy99 platform, you are deemed to have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to close your account.

Important Note: This Privacy Policy applies solely to the popy99.pro platform. Any links to other websites that may appear on our platform are subject to their own separate privacy policies.
2

Information We Collect

Popy99 only collects information required to provide you with a safe, fair, and high-quality service. The following are the categories of information we collect:

A. Information You Provide Directly

  • Registration Information: Full name, date of birth, email address, phone number, and your chosen username.
  • Identity Verification Documents (KYC): A copy of your identity card (MyKad), passport, or other valid identification document required for the identity verification process.
  • Financial Information: Bank account details, e-wallet numbers (Touch 'n Go, GrabPay), and other payment information required to process your deposits and withdrawals.
  • Profile Information: Any additional information you choose to share in your account profile, including game preferences and account settings.
  • Communication: A record of all communications between you and the popy99 support team, including support tickets, live chat, and email.

B. Information Collected Automatically

  • Technical Data: IP address, device type, operating system, browser version, and screen resolution.
  • Usage Data: Pages you visit, games you play, session duration, access date and time, and your navigation patterns on the platform.
  • Transaction Data: A complete record of all deposits, withdrawals, wagering, and wins made through your account.
  • Location Data: General location information derived from your IP address for legal compliance and fraud detection purposes.
Data Category Example Information Primary Purpose
Identity Name, date of birth, MyKad KYC verification & fraud prevention
Contact Email, phone number Communication & account notifications
Financial Bank account, e-wallet Deposit & withdrawal processing
Technical IP, device, browser Technical security & diagnostics
Usage Games played, active sessions Enhanced user experience
3

How We Use Your Information

Every piece of information we collect is used for a clear and lawful purpose. popy99 does not use your data for any purpose not stated in this Privacy Policy.

  • Account Management: To create, verify, and manage your popy99 account, including the KYC process required under platform regulations.
  • Service Provision: To process all your financial transactions, including deposits, withdrawals, and bonus payments, quickly and accurately.
  • Platform Security: To detect, investigate, and prevent fraud, money laundering, multiple account ownership, and any activity that violates popy99's Terms and Conditions.
  • Service Improvement: To analyse usage patterns in order to improve platform design, add new games that Malaysian players enjoy, and optimise overall performance.
  • Communication: To send you important notifications regarding your account, platform updates, promotional information (if you have consented), and responses to your support enquiries.
  • Legal Compliance: To fulfil our legal obligations under Malaysia's PDPA and other applicable laws, including reporting to authorities where required by law.
  • Responsible Gaming: To monitor gaming patterns and identify players who may need assistance with responsible gambling management, in order to protect user wellbeing.
Data Minimisation Principle: popy99 only collects information that is genuinely necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is needed to operate the platform.
4

Information Sharing with Third Parties

Popy99 does not sell, rent, or share your personal data with third parties for marketing purposes. However, in certain limited and controlled situations, we may share your information with the following parties:

  • Payment Service Providers: Trusted payment gateways such as FPX, Touch 'n Go, and GrabPay receive the transaction information necessary to process your payments. They are bound by strict confidentiality agreements.
  • Game Software Providers: Third-party game providers that supply game content on the popy99 platform may receive limited technical information required for game operation.
  • KYC Service Providers: Identity verification companies that assist us in conducting KYC checks act as data processors under our instruction and are subject to data protection agreements.
  • Legal Authority: popy99 will disclose the necessary information to law enforcement agencies, courts, or regulatory bodies when required by court order or applicable Malaysian law.
  • Business Transfer: In the event of a merger, acquisition, or sale of business assets, user data may be transferred to the new entity, with prior notice provided to users.
Our Guarantee: All third parties who receive your data are required to comply with data protection standards equivalent to popy99's own standards. We do not permit them to use your data for their own purposes.
5

Data Security

Protecting your personal data is popy99's highest priority. We continually invest in sophisticated security infrastructure to ensure your information remains safe from unauthorised access, loss, or damage.

Technical Security Measures

  • 256-bit SSL/TLS Encryption: All communications between your device and popy99's servers are encrypted using the latest industry-standard encryption protocols.
  • Stored Data Encryption: Sensitive data stored in our databases, including financial information and identity documents, is encrypted using AES-256.
  • Two-Factor Authentication (2FA): We support and encourage the use of 2FA for all user accounts as an additional layer of security.
  • 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect any suspicious activity or intrusion attempts.
  • Regular Security Audits: popy99 conducts regular penetration testing and security audits carried out by independent security experts.
  • Internal Access Control: Internal staff access to user data is strictly restricted on a need-to-know basis and logged for audit purposes.

User Responsibilities

While popy99 takes all reasonable steps to protect your data, your account security also depends on your own actions. You are responsible for keeping your account password confidential and ensuring you log out after each session, especially on shared devices.

6

Cookies and Tracking Technologies

Popy99 uses cookies and similar tracking technologies to enhance your experience, understand how our platform is used, and deliver more relevant content.

Types of Cookies We Use

  • Essential Cookies: These cookies are required for the platform's core functions, such as maintaining your login session and ensuring transaction security. Without them, the platform cannot operate properly.
  • Performance Cookies: Helping us understand how users interact with the platform, including the most frequently visited pages and errors encountered, so we can continuously improve.
  • Functional Cookies: Remembering your preferences and settings such as preferred language, betting denomination, and display preferences to provide a more personalised experience.
  • Analytics Cookies: Used to collect aggregated statistical data on platform usage for business analysis and service improvement purposes.

Managing Your Cookies

You can control and manage cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are required for the security and core operation of the popy99 platform.

Note: popy99 does not use cookies to track your activity on other websites or for advertising purposes beyond the scope of our own platform.
7

Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. popy99 fully respects these rights:

Right of Access

You may request a copy of all personal data we hold about you at any time.

Right to Rectification

If any data we hold about you is inaccurate or outdated, you have the right to have it corrected.

Right to Erasure

You may request the deletion of your personal data, subject to statutory retention obligations.

Right to Object

You may object to the processing of your data for specific purposes such as direct marketing.

Right to Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction

You may request that we restrict the processing of your data under certain circumstances as provided by law.

To exercise any of the above rights, contact our data protection team by email at [email protected]. We will process your request within 30 business days from the date of receipt.

8

Data Retention Period

Popy99 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

  • Active Account Data: Your personal data is retained for as long as your popy99 account is active and you continue to use the platform.
  • Data After Account Closure: After you close your account, we retain certain information for the period required by law (typically 7 years for financial records) for legal compliance, dispute resolution, and fraud prevention purposes.
  • Financial Transaction Data: All financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
  • Communication Logs: Support chat and email records are retained for 2 years for service quality purposes and reference in the event of a dispute.
  • Cookie Data: Session cookies expire automatically when you close your browser. Persistent cookies expire within the timeframe set for each cookie type, typically between 30 days and 1 year.

When data is no longer needed, it will be permanently deleted or protected until secure deletion can be carried out in accordance with established data disposal procedures.

9

Links to Third-Party Websites

The popy99 platform may contain links or integrations with third-party services such as game providers and payment gateways. Please note that popy99's Privacy Policy does not cover the privacy practices of these external entities.

When you click on a link to an external website or service, you will be leaving the environment protected by popy99's privacy policy. popy99 has no control over the content or privacy practices of third-party websites and is not responsible for the security or privacy of information you provide on those sites.

Advisory: We recommend that you read the privacy policy of every third-party website you visit, especially before providing any personal information to them.
10

Changes to This Privacy Policy

Popy99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technological developments, new legal requirements, or any other legitimate business reason.

When we make material changes to this Privacy Policy, we will take the following steps to notify you:

  • Updating the "Last Updated" date at the top of this page.
  • Displaying a clear notice on the home page or key sections of the popy99 platform.
  • Sending a notification to your registered email address for critically important changes.

Your continued use of the popy99 platform after changes take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you should stop using the platform and contact us to close your account.

11

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the popy99 Data Protection Officer team is ready to assist you.

You can reach us through the following channels:

  • Official Email: [email protected]
  • Live Support: Through the live chat function available on the popy99 platform — active 24 hours a day, 7 days a week.
  • Help Centre: Visit the FAQ us for answers to frequently asked questions about privacy and account security.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex cases or those requiring in-depth investigation, we will keep you informed of the progress within a reasonable timeframe.

popy99's Commitment: Every privacy enquiry you submit will be handled with complete confidentiality and professionalism by a team specially trained in personal data protection.

Safe & Trusted Platform

Ready to Play Safe at popy99?

Your personal data is always protected. Enjoy a safe, fair, and enjoyable online gaming experience alongside thousands of Malaysian players who trust popy99 every day.

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